Privacy Policy

Hikvision Sudan

Last Updated: October 19, 2026

1. Introduction

Welcome to Hikvision Sudan ("Hikvision Sudan", "we", "our", or "us").

We respect your privacy and are committed to protecting the personal information you share with us when visiting https://hikvision.sd, contacting our team, requesting product information, submitting business inquiries, or accessing our distribution and support services.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information and describes the choices and rights available to you.

This policy applies to the Hikvision Sudan website and services provided directly by Hikvision Sudan. Products, mobile applications, cloud platforms, and other services operated by Hangzhou Hikvision Digital Technology Co., Ltd. or other providers may be governed by their own privacy policies.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

2.1 Personal and Contact Information

Full name
Email address
Telephone or WhatsApp number
City and country
Company or organization name
Job title or business role
Information submitted through contact forms

2.2 Business and Transaction Information

When you request quotations, purchase products, or apply to become a reseller or business partner, we may process:

Business registration and company details
Product inquiries and quotation requests
Order and purchasing information
Delivery and billing details
Warranty registration information
Communication and transaction records

2.3 Technical and Website Information

When you visit our website, certain technical information may be processed, including:

IP address
Browser and device type
Operating system
Pages visited
Referral sources
Approximate location derived from technical information
Website usage and diagnostic information

2.4 Customer Support Information

When requesting technical assistance, we may collect product model numbers, serial numbers, firmware versions, error descriptions, support messages, and diagnostic information necessary to investigate and resolve your request.

Please do not send passwords, live camera feeds, recordings, or other sensitive security information unless specifically necessary and an appropriate secure method has been agreed upon.

3. How We Use Your Information

We use personal information where necessary and permitted by applicable law to:

Respond to inquiries and communication requests.
Provide information about Hikvision products and solutions.
Process quotations, orders, deliveries, and purchases.
Handle warranty claims and technical support requests.
Manage distributor, reseller, and business partner relationships.
Provide product training and related business services.
Maintain website functionality and improve user experience.
Protect our website, systems, customers, and business operations.
Comply with applicable legal and regulatory obligations.
Send marketing and promotional communications where permitted, including obtaining consent where required.

You may request to stop receiving promotional communications at any time.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, improve performance, and understand website usage.

Where required by applicable law, we will request your consent before placing non-essential cookies or activating optional tracking technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Information Sharing and Disclosure

We do not sell your personal information.

Where necessary for the purposes described in this Policy, we may share relevant information with:

Authorized employees and representatives of Hikvision Sudan.
Hikvision manufacturers, suppliers, or authorized technical support providers where necessary to fulfill your request.
Delivery, logistics, and payment service providers.
Website hosting, infrastructure, and IT service providers.
Professional advisers and service providers working on our behalf.
Government authorities or regulatory bodies where disclosure is legally required.

We seek to limit information sharing to what is reasonably necessary and require appropriate confidentiality and security safeguards from service providers.

6. International Data Transfers

Certain services, technical support operations, hosting providers, or manufacturer-related processes may involve transferring personal information outside Sudan.

Where such transfers occur, we will take appropriate measures to protect the information and comply with applicable legal requirements.

Information submitted to third-party services operated by Hikvision or other providers may also be subject to those providers' own privacy notices.

7. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

Such measures may include access restrictions, secure communications, system monitoring, and appropriate administrative safeguards.

However, no online service or electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, processing warranty claims, and complying with applicable legal requirements.

When information is no longer necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may contact us to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Withdraw consent where processing relies on your consent.
Object to or request restriction of certain processing activities.
Opt out of promotional communications.

We may need to verify your identity before processing a request and may retain certain information where required by law.

10. Surveillance Products and Customer Responsibilities

Hikvision Sudan distributes security and surveillance products, including CCTV cameras, recording systems, access control devices, and related technologies.

This Privacy Policy does not mean that Hikvision Sudan automatically collects, monitors, or stores video recordings, audio recordings, biometric information, or other data generated by products installed and operated by customers.

Where customers independently operate surveillance systems, they are responsible for using those systems lawfully, including providing appropriate notices, managing access permissions, protecting recordings, and complying with applicable privacy and surveillance requirements.

If Hikvision Sudan accesses customer systems or receives recordings or diagnostic data during an authorized support engagement, such information should be handled only for the agreed service purpose and subject to appropriate safeguards.

Third-party cloud-connected products and applications may process data under separate privacy policies.

11. Third-Party Websites and Services

Our website may include links to Hikvision global websites, external applications, social media platforms, messaging services, or other third-party websites.

We are not responsible for the privacy practices of independently operated third-party services.

We encourage users to review the relevant privacy policies before submitting personal information to those services.

12. Children's Privacy

Our website and commercial distribution services are intended primarily for adults and business customers.

We do not knowingly seek to collect personal information from children. If we become aware that information has been collected from a child without the authorization required by applicable law, we will take appropriate steps to address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business operations, or applicable legal requirements.

When updates are made, we will revise the "Last Updated" date on this page. Material changes may be communicated through additional notices where appropriate.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact:

Hikvision Sudan

Main & Exclusive Distributor in Sudan

Website: https://hikvision.sd

Location: Al Riyadh, Khartoum, Sudan

Phone: +249 91 713 5935

Contact: https://hikvision.sd/en/contact

Please include "Privacy Request" in the subject of your inquiry to help direct your request to the appropriate team.

15. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the Republic of Sudan, including relevant requirements relating to electronic transactions, information security, and privacy.

Nothing in this Policy is intended to limit any rights or protections available to individuals under mandatory applicable law.